Being a discerning consumer, I am very particular when it comes to customer service. In my opinion, the price one pays for a product is irrelevant if excellent customer relationship is established. A couple of weeks back, I was out shopping for some baby clothes and walked into a store which was having a store-wide sale. Despite the attractive discount signages, I was appalled that the sales-persons in the store could not even manage a smile, let alone help me pick up an article of clothing which had dropped from the rack. Although I got what I wanted from that store (at a steal, I might add!), I would definitely think twice about frequenting it again. This is an example of a store that needs a proper crm software.
Crm is the acronym for Customer Relationship Management, and is an essential tool for organizations aiming for a solution that can be implemented with simplicity and in a seamless, integrated manner. The evolution of this revolutionary crm software promises to level the learning curve of your sales staff and to have the entire organization up and running in a matter of days! I was amazed by the numerous features offered with this software, including One-on-One Training and a unique Lead Attention Meter, which allows you to stay on top of all your leads and issues.
Every business needs a CRM these days, especially the store I visited the other day. They should really think of signing up for the 14-day full-featured free trial before they lose all their customers!
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Malaysian stores have absolutely no idea what CRM is! It’s normal to get such service everywhere you go… or worse, the salesperson watches you with a suspicious eye as if you were going to shoplift!
The Giddy Tiger says: I absolutely agree! In Malaysia, it’s either they are overly-friendly or totally clueless as to what customer service means!