Shopping in Mystery

I just bought some DVDs online and will be receiving them next week. I am so excited. But anyway, those DVDs are for Ethan, not for me. Got myself a good deal too, and I am mighty pleased with the whole shopping experience. I am an avid online shopper, as well as a mall shopper, but regardless of either method, I like to walk away with my purchases feeling satisfied and being treated like a customer should. Word of mouth is the best advertisement any store can get, so it would be great if customers are being made to feel LOVED… well you know what I mean. I wonder if some of these great shopping experiences stem from these stores utilizing tools like a mystery shopping service where state-of-the-art technology is used to gather information about customer feedback, in order to tailor make a customer experience that is proven to satisfy and make the customer happy.

Now THAT’s what all stores should get!