Last Monday, we took the day off from work to take our car for her major service. Our appointment with the Toyota service center was at 8:30a.m. and since we knew that if we dropped Ethan off at the baby sitter’s before that, we would be late, we decided that Ethan got to come along too. So off we drove towards Farquhar Street, where the service center is located…or so we thought. Normally there would be hordes of Toyota cars lining up outside the center, but incredulously that day, the road was totally empty! The showroom was devoid of life, and all the cars in it were gone! Where once there was a center that bustled with activity, now there was only an empty building space. Can’t be that robbers stole the cars… :O We drove round the block and stopped in front of the entrance where there was a plain piece of paper informing us that the center had been relocated to Jalan Sungai Pinang about a week ago. A simple map showed us the location of the new service center but we were not familiar with the area at all! Nevertheless we had to go there anyway, so we decided to try looking for it.
When we arrived in the vicinity of Jalan Sungai Pinang, and found that there was no Toyota service center in sight, I gave the center a call. The receptionist tried her very best to direct us to the new center, and trust me, it was difficult, because all the landmarks she mentioned were not familiar to us at all! After some driving round and round, we finally saw that big Toyota signage. Hallelujah! The new showroom and service center was humongous! And there were plenty of car parking lots available too! We were rather upset that we were given the run around because we were not informed of the change in location prior to our service date though, but that was soon forgotten after we dropped our car off and took a look-see round the new premises.
In addition to a bigger space for servicing cars that would equal a faster service completion, this new center boasts an impressive showroom out front. The waiting area comprised many many tables and chairs and they also extended into a lounge with a water fountained wall and TV for entertainment. Of course, customers could also have a cuppa and read the papers while waiting. I also noticed three PCs which I think are internet-ready, but it wasn’t switched on when I tried. Nevertheless, I found out that the lounge area is free wi-fi activated, which means that the next time we service our car, we can bring our laptops and work there, without having to apply for leave!
We didn’t wait around for our car to complete its service though. We took a cab to Queensbay Mall instead. But all in all, the Toyota service experience is excellent. Certainly makes us think twice about getting a car OTHER than a Toyota the next time we do!