When we dine out, we value exceptional service, much more so than the quality of food served. Of course, the food needs to be definitely above average, but if we do encounter a restaurant with delicious food coupled with horrible service, or rather service that makes us, the diners, feel uncomfortable, we will not think twice about boycotting it after that.
Therefore, it goes without saying that the reason we keep coming back for more to Friday’s is the impeccable service we receive whenever we dine there. Well, save for a few instances where we were assigned dumb not-too-smart server-challenged servers, we do walk out of the restaurant feeling good about our dining experience. Last Thursday, Labor Day, was no exception. We ended up having our dinner at Friday’s because our initial plan of going to Soba Yoshi backfired when we discovered Soba Yoshi decided not to labor on Labor Day 😛
Here’s what we ordered at Friday’s:
- The 3-course meal:
- Appetizer: Shrimp Martini
- Entrée: Half Back Ribs
- Dessert: Cookies N Cream
- Chicken Quesadillas with Beef bacon
- Kids’ Chicken Spaghetti
- Strawberry Milkshake
(sorry, no foodie pictures this time round. I actually THOUGHT I had an old picture of the quesadilla’s somewhere in my archives, but apparently not)
True to the exceptional service, the kids’ chicken spaghetti was served first, together with the shrimp martini, and after that the ribs came. I had almost finished my plate of ribs, but my hubby’s chicken quesadillas had not yet arrived.
The manager at Friday’s suddenly came to our table and presented us with a bowl of mushroom soup on the house. He did not tell us what it was for, so we thought it was to compensate the delay in the arrival of the quesadillas (or perhaps because we were regulars there *wink*).
A few minutes later and still no sign of the missing quesadillas, we asked the manager to check on the status of our order. Then a few minutes later, our server came to our table and asked us, “You ordered just one main course, right?”
Duh. We stared at her and said, “No…. we also ordered a chicken quesadillas!”
She walked off hastily, with the manager hot on her tail, *scolding* her or something.
A while later, the server came back to our table, apologized for forgetting to include the order earlier on and reassured us that the chicken quesadillas would be arriving in about 5 minute’s time.
And that’s why, boys and girls, all servers should ALWAYS ALWAYS repeat their orders.
Anyway.
After our meal, Ethan was restless so I took him out for a walk while hubby finished his meal and paid up. Later, my hubby told me the manager came up to him and told him the quesadillas was on the house. However, when my hubby asked for the bill, the manager decided to charge us even LESS than what he would have charged us had he only removed the chicken quesadillas from the bill. In the end, instead of paying RM68.65 for the stuff our meal (sans the quesadillas), we ended up paying just RM44.75 for the stuff that was supposedly complimentary. I guess it’s just Friday’s way of recording their inventory or something. Not complaining though. It’s a good consolation…everyone’s happy…well, except for maybe the poor server who made the mistake though.

Now THAT is what I call SERVICE. Making the customer happy 😛
Believe me, I have dined in restaurants where even after I had complained there was a STAPLE in my son’s food, they did nothing but solemnly take the plate away with nary a single word or apology. The nerve!
Of course, that wasn’t the only good thing that came out of our dinner that night. We met Angie, Bart and Julian too, who were celebrating their anniversary at Friday’s. And that encounter resulted in this very adorable family portrait, courtesy of Bart. Thank you, it’s awesome! We’ve not had a family picture taken for a long time now, and this was a splendid one…











Little Miracles
Our Journey of Love